Does the price include set up and delivery?
Sammy's Rental is responsible for set up of tents, tent accessories, dance floor, stages, pipe & drape, and wedding arbors at no additional cost. We do not set up tables and chairs, that is an additional cost.
Do you charge a delivery fee and what is it based on?
Yes, we charge a delivery fee which is dependent on the delivery city. We do not charge according to amount of rentals.
What are your hours of delivery?
Our hours of delivery and pick up's are from 9am-6pm. Any deliveries or pick up's made before or after are subject to additional fees.
When do you set up?
Typically we deliver a day before the event and pick up a day after. If your event takes place at a venue and you have time restrictions when can accommodate same day delivery and pick up. If pick up takes place after hours you will be subject to additional fees.
Do you supply permits for the tent rentals?
No. All of our tents meet fire resistance requirement and we have the documentation needed; however, the permit application process is the customer's responsibility.
Do we need power for tent rentals and how much do we need?
It depends. If you are looking to get light , heaters, and/or fans for the tent then yes. If you are looking for the tent itself then there is no power needed. Our equipment usually does not take a lot of power however it depends on your rental please contact us for specifications.
What if I am having an event at a park and they don't have power?
We have had many event at parks and what our customer usually do is rent a generator. Depending of your rentals we can make sure we have a generator to meet your needs.
What payments do you take?
Cash, Checks and all major Credit Cards.
What if we need to cancel?
All cancellation must be made 48 hours prior to us delivering the rentals. A lot of customers confuse their delivery date with their event date. If we are delivering the day before the event then the last time to cancel is 2 days before that date.
What do you require to place a reservation?
We require a signed contract along with either a 15% deposit or a credit card on file. If you decide to place the credit card on file the card will be charged the full amount the day of delivery.
How do I determine the tent size that I need?
There are many different factors to take into consideration when choosing a proper tent size. Please give us a call to discuss and we can recommend a size. We will need to know what type of set up you will have? (ceremony, reception, cocktail hour) We will need to know if you will need room for dance floors, food tables, bar, dj, band, and any other activities that will require space beneath the tent.
Do you have a showroom where we can see your rentals?
Yes. We are open Monday-Saturday from 8am-6pm. We do not require appointments.
What surfaces do you set up on?
We set up on grass, concrete, asphalt, dirt. If we set up on grass or dirt we usually stake the tent into the ground so if you have any sewage lines or sprinkler systems close to the surface we will need to know so that way we may plan on anchoring in a different way. If it is set up on concrete or asphalt we will need to use water barrels to anchor the tent. In this case we will need access to water to fill the barrels.
Are we responsible for the equipment if it gets a damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our equipment. If this happens that something malfunctions please alert us at once so we can remedy the situation. If however, damage occurs due to negligence you will be responsible for the damages. We keep our equipment well maintained and this usually does not happen and if it is something small like a broken glass or a stained linen it is not something we worry about.
Still have a question?
Call or Write: email@example.com or (703) 361-6216